Support

WholeBean Support

We read every message and aim to reply within two business days.

If something in WholeBean isn't working the way you expect, or you have a question about your collection, your subscription, or your data, we're glad to help. The fastest way to reach us is by email.

Email us at support@wholebean.app. To help us resolve things quickly, it's useful to include your device model, your iOS version, the app version (shown in Settings inside the app), and a short description of what happened.

1What we can help with

Bean recognition. WholeBean identifies coffees using AI, so it won't always get every detail right. If a coffee was identified incorrectly or something looks off, let us know — your reports help us improve it.
Your collection and sync. Saved beans, experiences, or tagged cafés not appearing across your devices.
WholeBean Pro. Questions about features, restoring a purchase, or how the subscription works. (Billing, payment, and refunds are handled by Apple — see below.)
Your account and data. Signing in, signing out, or requesting deletion of your account and cloud data (deletion is permanent).
Anything else. Feedback, feature ideas, or a bug you've run into.

2A few things you can handle yourself

Manage your subscription, billing, and refunds. Subscriptions are billed through your Apple account. Open iOS Settings → your Apple ID → Subscriptions to change or cancel WholeBean Pro, and request any refunds through Apple. Canceling stops future renewals and does not delete your collection.
Location and photo permissions. Adjust these in iOS Settings → Privacy & Security.
Restore your collection. Sign back in on a new device and your collection syncs from your cloud account.

For details on how we handle your information, see our Privacy Policy. For the terms of using the app, see our Terms of Service.